Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs use of the Felgate platform (felgate.co.uk and tenant subdomains). It forms part of, and is incorporated into, the Terms of Service. "Customer", "you" and "practitioner" mean the account holder; "client" means an individual you serve through the platform.

1. Your responsibility for your practice

Felgate provides software. You remain solely responsible for your professional practice, the advice you give, your clients, and your compliance with the law and your professional obligations. You are the data controller for your clients' personal data; we process it for you under the Data Processing Agreement.

2. Scope of practice - nutrition, not medicine

You confirm and agree that:

• You are a nutrition practitioner, not a medical doctor or a registered dietitian, and you will not use the platform to diagnose, treat or claim to cure any disease or medical condition, or to imply you are a "dietitian" / "dietician" (protected titles) unless you are in fact HCPC-registered as such.
• You will refer clients to their GP or an appropriate medical professional where their needs fall outside your competence or require medical supervision (for example anaemia, diabetes, high blood pressure, infertility, gastric ulcers, metabolic disease, obesity, eating disorders, or pregnancy complications).
• You will use the terminology the platform is built around: "clients", not "patients", consistent with your professional obligations.

3. Health and advertising claims

When you publish content through the platform (plans, templates, messages, profile, booking pages), you agree to comply with:

• the ASA / CAP Code, in particular Section 15 (food, food supplements and associated health or nutrition claims). You will not make claims that are unsubstantiated or that CAP/ASA treat as unacceptable - including "detox" / "remove toxins" / "boost cellular energy" type claims, or claims to relieve, prevent or cure conditions that require medical supervision;
• your professional body's code of conduct (for example CNHC, BANT, AfN or FNTP) and your registration's scope of practice;
• the rules on food supplements, making only authorised health/nutrition claims held out with robust evidence.

You are responsible for holding evidence for any claim you make. We do not pre-vet or endorse your content and are not responsible for it.

4. Professional standing

You will maintain current registration with your professional body where you hold yourself out as a member, and hold valid professional indemnity insurance appropriate to your practice for as long as you use the platform. You will obtain and record appropriate client consent (including explicit consent for special-category health data) using the platform's consent, privacy and terms-of-engagement forms or equivalent.

5. Data and clients

• Only upload or process client data you are lawfully entitled to process, with a valid lawful basis and (for health data) an Article 9 condition - normally explicit consent.
• Do not use the platform to process data of individuals who are not your clients, or for purposes unrelated to your nutrition practice.
• Honour your clients' data-protection rights and use the platform's export and erasure tools to do so. Respond to data-subject requests as the controller.
• Keep your account credentials secure, enable MFA, and do not share logins.

6. Prohibited uses

You will not, and will not permit anyone to:

• use the platform for anything unlawful, fraudulent or harmful;
• upload malware, attempt unauthorised access, probe, scan or test the platform's vulnerability, or breach its security or authentication;
• scrape, harvest or bulk-extract data except via features provided for that purpose;
• overload or interfere with the platform (denial of service, excessive automated requests);
• resell, sublicense or provide the platform to third parties as your own service except as expressly permitted;
• impersonate others, harass, or send unlawful or unsolicited communications;
• infringe intellectual property or privacy rights; or
• circumvent usage limits, billing or plan restrictions.

7. Enforcement

We may investigate suspected breaches and, where reasonable and proportionate, suspend or terminate access, remove content or take other steps set out in the Terms. Where a breach creates a risk to others or to the platform, we may act immediately and tell you afterwards. Serious or repeated breaches may lead to termination without refund.

8. Changes

We may update this AUP. Material changes will be notified by email or in-product with reasonable notice. Continued use after the effective date means acceptance.