Legal
Version 0.1-draft · Effective 4 June 2026 · Operator: Andrei Trimbitas trading as Old Forge Technologies
These Terms of Service ("Terms") are a contract between Andrei Trimbitas trading as Old Forge Technologies of The Old Forge, Newmarket Road, Kennett, CB8 7PP, United Kingdom ("Felgate", "we", "us", "our"), and the person or organisation that opens an account ("Customer", "you"). They govern your use of the Felgate platform at felgate.co.uk, app.felgate.co.uk and your tenant subdomain (the "Service").
By ticking "I agree" at signup, or by using the Service, you accept these Terms, the Acceptable Use Policy, the Privacy Policy and the Data Processing Agreement, which are incorporated by reference. If you agree on behalf of an organisation, you confirm you have authority to bind it.
Felgate is software for nutrition practitioners to manage their practice - clients, questionnaires, food diaries, nutritional plans, secure messaging, appointments, forms and documents. We grant you a non-exclusive, non-transferable, revocable right to use the Service for your own practice while these Terms are in force and your fees are paid.
We provide the software. We do not provide nutrition, medical or any professional advice, and we are not party to the relationship between you and your clients. Each Customer is provisioned an isolated tenant (separate database and encryption key). Available features depend on your plan.
You must give accurate signup details and keep them current, and you are responsible for all activity under your account. Keep credentials confidential, enable multi-factor authentication where offered, and tell us promptly of any suspected compromise. You are responsible for users you invite (for example team members).
Your use is subject to the Acceptable Use Policy, including its scope-of-practice and health-claims requirements. Breaching the AUP breaches these Terms.
We use reasonable efforts to keep the Service available, but on entry-level plans we do not offer a guaranteed uptime SLA. The Service may be unavailable for maintenance, updates or causes beyond our reasonable control. Support is provided on a reasonable-efforts basis. We may add, change or remove features, and will not make a materially adverse change to a core feature you rely on without reasonable notice.
As between us, you own your data and your clients' data ("Customer Data"). You grant us the limited right to host, process and transmit it to provide the Service. For your clients' personal data, you are the controller and we are the processor under the Data Processing Agreement; for your own account and billing data we are the controller (see the Privacy Policy). We encrypt special-category data at rest and in transit. You are responsible for the lawfulness of the data you put into the Service (lawful basis, consent, accuracy) and for honouring your clients' rights using the export and erasure tools we provide.
You are solely responsible for your professional practice - all advice, plans and recommendations, your clinical judgement, and your compliance with your professional body's code, advertising rules and applicable law. Nothing in the Service is professional advice from us.
The Service is provided "as is" and "as available". To the maximum extent permitted by law we exclude all implied warranties (including fitness for a particular purpose, satisfactory quality and non-infringement) and do not warrant that the Service will be uninterrupted or error-free. We are not responsible for outcomes arising from your use of, or reliance on, the Service in your practice, or for the acts or omissions of your clients.
Nothing in these Terms limits liability that cannot be limited by law - including for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Subject to that, we are not liable for loss of profit, revenue, anticipated savings, goodwill or business; loss or corruption of data beyond our obligations in the DPA; or any indirect or consequential loss. Our total aggregate liability arising out of or in connection with these Terms is limited to the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, and (b) £100. You agree these limits are reasonable given the price of the Service, that you remain responsible for your own insurance (including professional indemnity), and that you will indemnify us against claims by your clients or third parties arising from your practice, your content, or your breach of these Terms or the AUP.
We and our licensors own all rights in the Service, the software and our branding, and grant you only the rights expressly stated. You must not copy, modify, reverse-engineer, resell or create derivative works of the Service except as allowed by law. You own your content and branding; if you give us feedback we may use it without obligation to you.
You may terminate at any time by cancelling. We may suspend or terminate for non-payment, breach of these Terms or the AUP, legal requirement, or risk to the Service or others; we will give notice where practical, or act immediately where there is a security or legal risk. On termination your right to use the Service ends; for 30 days you may request an export of Customer Data, after which we may delete it in the ordinary course, subject to the DPA and any retention required by law. Keep your own records of anything you are professionally required to retain.
We may update these Terms. For material changes we will give reasonable notice by email or in-product and, where appropriate, ask you to re-accept. Continued use after the effective date means acceptance. The current version and date appear at the top of this page.
Questions about this document? Contact legal@felgate.co.uk.